I was in the middle of a training session the other day, introducing an exercise I’ve been through hundreds—maybe thousands of times. Sometimes in those moments, I must confess, there’s a part of me that whispers, “Oh my God, gimme a frying pan. I wanna smack myself on the head, right now.” It’s so tempting to shift into AutoPilot and go through the motions.
Of course, the professional side of me whispers back, “Get a grip! This isn’t about you. This is about your client. It’s completely new for them. And besides, they’re paying for your undivided attention.” Oh, right…
You know what I do in those moments? I focus on the details. I raise the bar on my own performance. As I’m speaking, I ask myself, “Is every vowel sound vibrating fully? Is every consonant sound articulated cleanly? Is every word spoken with openness and connection? Am I practicing whatever technique I’m preaching at this very moment?”
Then something interesting happens. I get present. I get out of my head and into the room. I’m truly with my client again, fully available. Not because of the self-talk. Certainly not because of my discipline. Just because I focused on the details. Paying attention to details heightens my awareness, sharpens my focus and restores my capacity to be attentive to the person in front of me.
I realize I’m essentially talking about my own experience of mindfulness in the context of my work. Mark Williams (The Mindful Way Through Depression) writes that “slowing things down and deliberately paying attention to each aspect of our sensory experience can reveal things that we may have never noticed before.” That’s important for anyone who wants to experience life more fully. It’s even more important for those of us who aspire to any level of excellence and expertise in our work.